Reputation Management

Build More Reviews with SMS

By automating our reputation management outreach, we ensure that each loan officer maximizes their positive review potential while minimizing effort. Our reputation management software integrates seamlessly with Salesforce, our CRM, and automatically sends out an email and text message to the customer that pre-filters angry customers to vent privately while encouraging happy customers to review publicly.

Automation Highlights:

  • Integrates with Salesforce (CRM) for automated outreach
  • Customers dripped three times via text message and email after closing
  • Pre-filters audience to ensure positive reviews
  • Negative reviews are received, but not posted publicly
  • Impressive 30% review rate on closed customers

Reviews to Ensure Positivity

How was your experience with Chris Affinito at Total Mortgage?

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Negative customers are pre-filtered and asked to review their experience privately

Happy customers are identified and asked to review publicly

Amplify Reviews withMonitoring & Syndication

When a customer posts a positive review, our platform will syndicate that review to over 50 review websites that get more than 140 million views per month. Using our reputation monitoring technology, both you and our marketing team are informed of any reviews posted. Once notified, we amplify your positive reviews for you on social media, and assist you with responding to any negative reviews.

Syndication Sites include:

  • YellowPages
  • CBS Local
  • Bing
  • Facebook (via social posting)
  • LinkedIn (via social posting)