By automating our reputation management outreach, we ensure that each loan officer maximizes their positive review potential while minimizing effort. Our reputation management software integrates seamlessly with Salesforce, our CRM, and automatically sends out an email and text message to the customer that pre-filters angry customers to vent privately while encouraging happy customers to review publicly.
Integrates with Salesforce (CRM) for automated outreach
Customers dripped three times via text message and email after closing
Pre-filters audience to ensure positive reviews
Negative reviews are received, but not posted publicly
Impressive 30% review rate on closed customers
Pre-Segment Reviews to Ensure Positivity
How was your experience with Chris Affinito at Total Mortgage?
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Negative customers are pre-filtered and asked to review their experience privately
Happy customers are identified and asked to review publicly
Thank you for your feedback! We’re glad you had a great experience.
Would you take a few minutes to review us on these sites?
We’re sorry you didn’t have a great experience, but we value your feedback.
Would you take a few minutes to let us know what we could have done to improve?
Amplify Reviews withMonitoring & Syndication
When a customer posts a positive review, our platform will syndicate that review to over 50 review websites that get more than 140 million views per month. Using our reputation monitoring technology, both you and our marketing team are informed of any reviews posted. Once notified, we amplify your positive reviews for you on social media, and assist you with responding to any negative reviews.